Qotd

User Limited Upgrade

• Upgrade a PayPal account to be protected on purchases made using PayPal

If the customers order doesn’t arrive or the item purchased is not as the seller described PayPal will help the customer get their money back.  The service is designed for both the individual consumers and small businesses.  The service is free and a one time activation process is required (only current PayPal account holders can sign up).

Creating a return claim with PayPal?

• The item must be returned back to the seller
• If the item is not a tangible item please contact PayPal for more details on what to do
• The customer must send the receipts and claim form with 14 days of the purchase
• Once approved please allow up to 5 business days for the refund to arrive to the customers PayPal account

2 out of 3 shoppers say they would buy more online if return costs were free and that is why this service can be very cost-effective for small businesses.

PayPal Holdings, Inc

• Online payment company
• Gained popularity when eBay used it as a the primary method for people to pay for auctions
• Founded in 1998

PayPal is headquartered in San Jose, CA and can be found on the NASDAQ stock exchange under ticket PYPL.  The company created by Max Levchin, Peter Thiel, Luke Nosek, and Ken Howery under the name Confinity.  PayPal went public in 2002 and was quickly snatched up by eBay which help take the company to the next level as more than 70% of eBay auctions used PayPal as a form of payments PLUS it was the easiest way to pay for an item won on eBay.  PayPal has more than 170 million users at this time and more than 15,000 full-time employees.  The firm is based at PayPal Holdings, Inc., 2211 North First Street, San Jose, CA 95131 and can be reached by phone by calling 1 (888) 221-1161.

Primary Sources

• www.userlimitedupgrade.com