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Is your phone crashing? Freezing? Continuously resetting or rebooting? Don’t panic! Performing a soft reset on your iPhone 5 or Galaxy S5 can help resolve a plethora of issues with your device so you can get back to using it the way you’re supposed to. 

If your phone won’t ring or vibrate, your keyboard doesn’t respond, or you are unable to make or receive calls, here’s a how-to guide with everything you need to know. Read on to find out how to do a soft reset on Galaxy S5 or the iPhone 5.

HOW TO DO A SOFT RESET ON A GALAXY S5

If you have a Galaxy S5 and the phone is having trouble operating, you might need to do a soft reset. This basically involves turning the device off and then on again – similar to how you would restart your desktop computer if your system started to run slow. Remember – a soft reset won’t get rid of any data (photos, files, music) that you keep on your device.

1. First, you will need to turn your Samsung Galaxy S5 over, with the battery cover facing you. Locate the battery compartment release, which is located on the back of your phone.
2. You will need to remove the battery from your phone. To do this, lift the battery cover from the release slot. Be careful when doing this, and make sure your hands are clean. Your battery should be easy to remove, but don’t force it.
3. Once you have removed the battery, wait for around 10 seconds and re-insert the battery into the battery compartment.  The gold contacts should be aligned with the battery contacts in the phone. Make sure the battery is correctly aligned before pressing it down flat to lock it into place.
4. Place the batter cover back, and press the Power button to turn on your Galaxy S5. Wait a few seconds for the phone to start up.
5. Once your phone has started up, check to see if your apps and other features are working correctly.

HOW TO DO A SOFT RESET ON AN iPHONE 5

Performing a soft reset on an iPhone 5 is a bit different than the Galaxy S5 but is still easy to do and will only take a few seconds of your time. You will want to perform this operation if your iPhone freezes, begins to perform slowly, or you are unable to use particular features such as the keyboard. Many people worry about doing a soft reset as they think that by doing so they will lose their data. However, this is not the case.

1. First, you will need to press down and hold the Power button until you see ‘Slide to power off’ appear on the screen. Once this message appears, release the Power button.
2. Next, you will need to slide this Power switch to the right to turn the phone off, and wait for a few seconds until the device shuts down.
3. Once your Apple iPhone has been switched off, you will need to hold and press down the Power button once again. This time, wait until the Apple logo appears on the screen. Once you see the logo, release the Power button and wait for a few seconds.
4. Your phone should start up again. Slide through your home screens and see if your apps are working as they should be. Your phone should be performing more effectively than before the soft reset.
5. If your iPhone doesn’t respond, or has trouble restarting after you have switched off the device, you will need to press down and hold BOTH the Power and the Home buttons until you see the Apple logo. Keep on holding these two buttons for ten seconds and then release.
6. Your phone should start up again. Slide through your home screens and see if your apps are working as they should be.
7. If your phone gets stuck during start up, it might signify a bigger problem. For example, you might see a blue or red screen when starting up the phone, or your iPhone might be stuck on the Apple logo screen for a long time. If this is the case, you might need to put your device in recovery mode, and re-install iOS onto your device. You will be able to do this without deleting any data from your device.